Cars. While we drive them daily and depend on them all the time, most of us don’t really know how to work on them. Sure, we can open the hood and maybe check the oil, but when it comes to that noise in your wheel (or is it under the car?), we need an expert we can trust. When you’re choosing a shop to work on your car, be sure that they meet these top three things-or keep looking.
The first thing is to make sure that the technicians are all certified and acting professionally. When technicians are certified, the shop makes a point of displaying those certificates in the lobby or public area, so just look for them. If you see a lot more people working on the cars than you do certificates, ask why. As for technicians acting professionally, make note of how they are dressed, how they interact with you, and how the shop looks in general. All of these things show you that a shop is qualified to handle your auto repair job.
Secondly, make sure that the shop breaks down your auto repair estimate into a detailed list. There should be a section for labor, a section for paint and materials, and a section for parts. And, you’ll want to make sure you know if those parts are new, used, or what is sometimes referred to as remanufactured or “remanned.” There’s nothing wrong with using used or remanned parts-and in many cases it makes better financial sense-but you want to be sure the shop is forthright about the kinds of parts they’ll be using on your car. So make sure it’s on the estimate, and if it’s not, ask!
Lastly, ask questions about preventive maintenance. Find out if the shop routinely checks your tires, checks your oil and other fluids, and other types of “checks” that tell a good technician that it’s time to do some preventive maintenance. The best shop is one that routinely checks the “vitals” of your car before sending it back on the road.
When finding a shop or technician to handle your auto repair, you want a place that will handle all of your needs-not just the big-ticket items. You’ll want a shop that you can bring your car to for big or small auto repair jobs, and you want one that you can trust with every aspect of your auto repair.